Burt's Bees Reviews

I have been using Burt’s Bees products for many years. I recently decided to start buying directly from the company to support them rather than giving money to Amazon or other large companies. My complaint is with their customer service . I am thoroughly disgusted at my treatment over a lost parcel. I have spent 3 weeks of constant emails and chasing my order to be constantly met with obvious delay tactics and then having to get very unpleasant to finally get my refund. It has been a huge waste of my time and effort and I will never buy from their website again. I am deeply disappointed in a company that promotes such an ethical and wholesome image. They have lost a loyal customer and I will not be recommending them to anyone again.

Lip Balm. I would give 5 stars for the moisturising quality but if possible I would have given none for colour. I realise it is difficult to replicate true colour online, but after ordering what looked like a mid-pink colour which turned out to be red, I ordered a pink two shades lighter which, when applied, is coral so I ordered the palest pink which was practically the same as the first one. I'll go back to Lypsyl tinted lip balm.

I was really dubious about ordering after seeing some of the reviews, I had been gifted the lip/cheek stick and really loved it so wanted to try more. I am so glad I did order, I chose standard free delivery, ordered on the Friday and it arrived by courier on the Sunday! So quick! The products are exactly what I expected, brilliant and beautifully packaged!! Will be ordering more.

This company has no qualms about sending its customers expired products. I received an all weather SPF 15 lip balm, which expired in December 2019! This is disgraceful conduct, as if I hadn't checked the tiny print, I would have believed that my lips were effectively protected from harmful UVA/UVB rays. SPF's are not effective upon expiry. I will be reporting this to Trading Standards, because they still haven't got back to me, despite assuring me they would contact me within 48 hours.

Ordered product December 14th, 2020 and still not arrived Jan 7, 2021. I paid extra $10 for two day delivery. I cancelled order and Burt's is not reimbursing for my extra $10 expedited delivery fee Horrible customer service. Buy somewhere else.

Ordered on 16th Dec still not received the Christmas present I ordered. It’s now 27th Dec I have a tracking number that says dispatched but there’s no update on the Hermes website. Nobody is getting to the bottom of the delay. No idea if the item is even in stock???

Give this company a wide birth if you want to keep your sanity. Ordered various products for Christmas presents in November still waiting for them to arrive.
Have been told that they are not in stock and they don't know when they will be ?
Have requested a refund have been consistently fobbed off via email saying they have requested refund for me however I am still waiting.
If I were you I wouldn't bother to use them just look at the customer service reviews

I used to buy their cocoa lip shimmer all the time. I would order direct 10 or 20 at a time. It was never in stock at the pharmacy, as so many people use it. ONCE AGAIN, FOR THE 2ND TIME, they have discontinued it. It's really baffling as many women are asking for it on their website.....It's all I've used for 15 years, now I have to fine a new product. Weird

Picked up lots of items in their recent 30% off sale, quick delivery and cheaper than Amazon. Placed a 2nd order due to my positive experience of ordering direct.

I love burts bees- the strawberry lip balm is the best! In the winter it’s great for chapped and sore lips. I wholly recommend burts bees!
- Charlie

I love Burt's Bees. I don't have sensitive skin or anything but i really like what it has done to my skin. I have used 2 different cleansers, the deep pore scrub and the lip scrub and i've loved them all.

I have a problem with your advertising with people of color. In the four pictures that your ads used, only one was a family of color without a husband and father. Why? Also there is nothing written or typed at the bottom of that particular photo. Why? When you advertise moving forward, include more than ONE BLACK FAMILY! You advertised three white families. Why? Your advertising sucks!